Companies generate troves of voice data that are filled with business insights, but these are typically locked away in proprietary formats within the systems that recorded it.

This CDOTrends article, “Your Customer Rant Will Fuel Tomorrow’s AI“, highlights the impact a company’s own voice data can have on their emerging AI initiatives. Stevens describes the potential for how AI trained on actual voice interactions of many kinds can be leveraged for better business and customer outcomes, and then outlines his vision for how voice data will have transformative implications far beyond the uses and expectations of today.