XOVOX Adds Support for Genesys PureConnect
XOVOX, the leader in voice recording extraction and data migration, can now extract audio recordings and metadata from the Genesys PureConnect platform. With this new capability, XOVOX can help companies move their voice recording data from Genesys PureConnect systems into a new recorder or cloud-based archive. Data can be retrieved
XOVOX Founder Featured in CDOTrends on the Value of Voice Data in AI
Companies generate troves of voice data that are filled with business insights, but these are typically locked away in proprietary formats within the systems that recorded it. This CDOTrends article, “Your Customer Rant Will Fuel Tomorrow’s AI“, highlights the impact a company’s own voice data can have on their emerging AI
Understanding Enterprise Voice Recorder Technology
In enterprise environments such as call centers, voice recorder technology plays a critical role in ensuring regulatory compliance, maintaining service quality, and protecting both the business and the customer. Unlike consumer voice recorders designed for personal use, enterprise-grade systems — commonly referred to as voice loggers — are robust platforms engineered for
Understanding Voice Recorder Retrieval At Scale
Modern organizations generate vast amounts of voice data daily through their customer communication systems. While traditional voice logging systems excel at capturing and storing individual conversations, they often struggle when faced with the challenge of bulk data retrieval. Being able to retrieve voice data at scale becomes a critical business
Direct Media Extraction from Voice Logging Systems
Overview When large volumes of call recordings are locked away in aging or proprietary voice logging systems, organizations face a difficult mix of technical risk, operational disruption, and tight project timelines. Traditional extraction methods are often slow, manual, and constrained by legacy hardware and software, making them poorly suited for
The One-Year Problem: Why Retention Costs More in the Cloud
What is the “one-year problem”? Over the past 4-5 years, the enterprise voice recorder market has evolved to a cloud-based CCaaS model instead of the traditional equipment attached to an on-premise PBX. As a result, platforms like NICE, Verint, and Genesys have cloud-based solutions as the default way to capture